A Serious Letdown: Smile Network Needs to Do Better
My experience with Smile Communications Nigeria Ltd has been nothing short of disappointing. As a customer, I expected reliability and transparency, but instead, I was met with confusion and unresponsiveness. My account was deactivated without any explanation—no warning, no notice.
To resolve the issue, I visited their office on Toyin Street, Ikeja for KYC verification on the 5th of September, 20024. I was reassured that my account would be reactivated within 30 minutes on the same day, was very glad and headed back home ( about 2 hours away from Ikeja). However, here I am today, and the service is still down, the account is yet to be activated.
Despite sending multiple emails, making numerous calls, and engaging with their online chat representatives, I have received no concrete solution or even proper communication about the delay. This level of service is simply unacceptable for a company that claims to provide reliable network solutions.
This level of service is simply unacceptable for a company that claims to provide reliable network solutions.
Online Representations:
Some of the people I have had a chat with on Smile Online Chat include Seun over 5times, Adeyemi over 4chat records and others that I will add to this list soon!,
Chat started on 16 Sep 2024, 01:28 PM (GMT+0)
(01:28:00) *** Visitor 35118669 joined the chat ***
(12:13:29) Adeyemi
Please hold on, while I run a check on your account
(12:13:41) Visitor 35118669
Ok
(12:14:38) Adeyemi
kindly be informed that he account is yet to be activated, however i will make a reminder on it so it can be worked on n
(12:14:54) Adeyemi
I sincerely apologize for any inconvenience you may have experienced due to this.
(12:14:55) Visitor 35118669
This morning I decided to take a trip to their App reviews, I discovered that I am not the only customer who has issues with Smile, on all social media, people are complaining about one issue or another. Some even said that the money in their account vanished.
Some even said that the money in their account vanished and
My Recommendations
If you’re looking for dependable internet service, I strongly recommend considering, Swift Network and Spectranet. Both companies have proven to be far more reliable and responsive in their customer service. Smile Network Communication has a long way to go before it can match the level of service offered by these better alternatives.
